GUEST EXPERIENCE NAVIGATOR FLOAT - PART TIME

JumpStart Games; Lakeland (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

JumpStart Games is seeking a Patient Registration Representative in Lakeland, Florida, to greet patients with a welcoming demeanor and verify their information to enhance their experience. The ideal candidate will handle appointment scheduling and ensure accurate payment processing.

Candidates should have at least 1 year of experience in a medical environment and possess strong customer service skills. This role requires attention to detail and knowledge of medical terminology.

Qualifications

• Minimum of 1 year experience in a medical or insurance environment preferred.
• Strong knowledge of medical terminology and patient care.
• 2-3 years experience in customer service.

Responsibilities

• Greet patients warmly and verify their information.
• Monitor lobby for patient wait times.
• Schedule and cancel appointments according to protocols.

Skills

Customer service experience

Knowledge of medical terminology

Attention to detail

Education

High school graduate or equivalent (GED)

Job description

Summary & Objectives

Greets patients at registration desks with a warm and welcoming demeanor, ensuring a delightful patient experience by verifying their address and phone number. Updates emergency contact information to include guarantor and addresses (i.e., seasonal, parents, etc.) as well as Meaningful Use information, all while fostering a friendly and supportive environment.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
• Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advises patients of wait times when physicians/providers run behind, and arranges patients in a timely manner.
• Monitors reading material maintained in lobby, removing any items with inappropriate content.
• Keeps lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
• Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts.
• Follows IDX Alert policy prior to scheduling appointments, follows PFS collection comments, closes batch accurately and prior to leaving for the day, depositing in designated area.

Hours

Vary

Requirements

Required Education and Experience: High school graduate or equivalent (GED).

Additional Eligibility Qualifications: One1+ years experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service.