GUEST EXPERIENCE NAVIGATOR FLOAT - PART TIME

Watson Clinic LLP; Lakeland (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Watson Clinic LLP in Lakeland, FL seeks an attentive front desk associate to greet patients, verify demographics, update contact and insurance information, and support seamless check-in. You will provide patient questionnaires, guide them per protocol, and ensure accurate data entry in the EPM system.

The role requires a high school diploma or GED and 1+ years in medical/insurance settings, with strong customer service skills.

Qualifications

• High school diploma or GED required.
• 1+ years experience in medical/insurance environment preferred.
• Medical terminology knowledge helpful.
• 2-3 years of customer service experience preferred.

Responsibilities

• Verifies demographics and performs patient search to avoid duplicates.
• Provides questionnaires and/or forms to patients per protocols.
• Verifies payment sources are entered into EPM with appropriate case built (liability, work comp, etc.).
• Runs eligibility checks for insurances.
• Monitors lobby to keep wait times reasonable and informs patients of delays.
• Monitors lobby reading material and removes inappropriate content.
• Keeps lobby neat and clean throughout the day.
• Schedules and cancels appointments following protocols.
• Accurately processes and records payments with correct codes and issues receipts.
• Follows IDX Alert policy before scheduling and closes batch accurately; deposits daily.

Skills

Customer service

Medical terminology

Data entry

Communication

Education

High school diploma or GED

Tools

EPM System

Job description

Summary/Objective

Greets patients at registration desks with a warm and welcoming demeanor, ensuring a delightful patient experience by verifying their address and phone number. Updates emergency contact information to include guarantor and addresses (i.e., seasonal, parents, etc.) as well as Meaningful Use information, all while fostering a friendly and supportive environment.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
• Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner.
• Monitors reading material maintained in lobby, removing any items with inappropriate content.
• Keep lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
• Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts.
• Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

HOURS VARY

Requirements

Required Education and Experience: High school graduate or equivalent (GED).

Additional Eligibility Qualifications: One1+ years experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service