Guest Experience Navigator-Desk - Part Time

Watson Clinic LLP; Lakeland (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

Watson Clinic LLP is seeking a Front Desk/Registration professional in Lakeland, FL to warmly greet patients, verify addresses and phone numbers, and update emergency contact information. You will also collect Meaningful Use information to support comprehensive patient care and assist with billing and scheduling processes.

The role requires 1+ year in a medical/insurance setting and 2-3 years of customer service, with attention to accuracy and patient experience.

Qualifications

• High school graduate or GED.
• 1+ years’ experience within medical/insurance environment preferred.
• 2-3 years of customer service

Responsibilities

• Verify demographics and perform a complete patient search to avoid duplicate patients.
• Provide questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Verify payment sources are entered into EPM and run eligibility checks.
• Monitor lobby to manage wait times and inform patients of delays.
• Keep lobby neat and clean throughout the day.
• Schedule and cancel appointments following protocols.
• Proportionately arrive and schedule appointments and run report sets as applicable.
• Collect payments using appropriate payment codes and issue receipts.

Skills

Customer service

Medical terminology

Demographics verification

Insurance eligibility

Appointment scheduling

Payment collection

Education

High school diploma or GED

Job description

Summary/Objective

Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care.

Full-time Description

Summary/Objective

Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner.
• Monitors reading material maintained in lobby, removing any items with inappropriate content.
• Keep lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
• Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment.
• Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.
• Location and hours may vary to include weekends.

Requirements

Required Education and Experience:

High school graduate or equivalent (GED).

Additional Eligibility Qualifications:

1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service