GUEST EXPERIENCE NAVIGATOR DESK - FULL TIME

Watson Clinic; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Watson Clinic is seeking a front desk Patient Access/Registration professional to greet patients, verify demographics and insurance information, and update emergency contacts and guarantor details. The role involves ensuring accurate data entry in EPM and monitoring lobby flow.

The position requires 1+ years in medical/insurance environments, basic medical terminology, and strong customer service skills. Prior experience with IDX and payment processing is a plus.

Qualifications

• High school diploma or GED required.
• 1+ years experience in medical/insurance environment preferred.
• Experience in customer service preferred.

Responsibilities

• Greet patients at registration desks and verify demographics and contact information.
• Verify payment sources in EPM and run insurance eligibility checks.
• Monitor lobby and inform patients of wait times; keep lobby tidy.
• Schedule and cancel appointments following protocol; manage reports as needed.
• Collect payments with appropriate codes and deposit daily as per policy.

Skills

Patient registration

Customer service

Medical terminology

Education

High school diploma or GED

Tools

EPM system

IDX policy

PFS collection

Job description

Description

Summary/Objective: Greets patients at registration desks and verifies patient's address and phone number, updating emergency contact information to include guarantor and addresses (i.e., seasonal, parents, etc.) as well as Meaningful Use information.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients. Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner. Monitors reading material maintained in lobby, removing any items with inappropriate content. Keep lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols. Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

Requirements

Required Education and Experience: High school graduate or equivalent (GED).

Additional Eligibility Qualifications: One1+ years experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service.