GUEST EXPERIENCE NAVIGATOR DESK - FULL TIME

Watson Clinic; Lakeland (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Watson Clinic is seeking a front desk registrar to greet patients, verify demographics, and update contact information while ensuring accurate insurance eligibility and payment processing. The role requires attention to patient flow, proper documentation, and courteous service in a busy clinic environment.

The position involves scheduling, collecting payments, and maintaining lobby standards while adhering to protocols and privacy guidelines. Prior healthcare experience is preferred.

Qualifications

• High school diploma or GED required.
• 1+ years experience in medical/insurance environment preferred.
• Medical terminology knowledge preferred.

Responsibilities

• Greet patients at registration and verify address/phone, updating emergency contacts and guarantor information.
• Verify demographics and perform patient searches to avoid duplicates; provide forms per protocols.
• Verify payment sources in EPM and attach appropriate case; run insurance eligibility.
• Monitor lobby and inform patients of wait times; keep lobby neat and clean.
• Schedule and cancel appointments following protocols; run related reports.
• Collect payments using appropriate codes and deposit batches daily.

Skills

Customer service

Medical terminology

Telephone etiquette

Interpersonal skills

Education

High school diploma or GED

Tools

EPM

Billing software

Job description

Description

Summary/Objective: Greets patients at registration desks and verifies patient's address and phone number, updating emergency contact information to include guarantor and addresses (i.e., seasonal, parents, etc.) as well as Meaningful Use information.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients. Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner. Monitors reading material maintained in lobby, removing any items with inappropriate content. Keep lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols. Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

Requirements

Required Education and Experience: High school graduate or equivalent (GED).

Additional Eligibility Qualifications: One1+ years experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service.