Pss -Full Time

Watson Clinic; Lakeland (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Watson Clinic in Lakeland, FL is seeking a detail-oriented front desk associate to verify demographics, manage patient intake, and support physicians with appointment coordination.

Responsibilities include validating payment sources in the system, running insurance eligibility, guiding patients in the lobby, scheduling appointments, and processing payments with accuracy.

Excellent customer service and familiarity with medical terminology are preferred.

Qualifications

• Minimum high school diploma or GED.
• 1+ year experience in medical/insurance environment preferred.
• Knowledge of medical terminology.

Responsibilities

• Verify demographics and perform patient searches to avoid duplicates.
• Enter payment sources and run insurance eligibility.
• Monitor lobby and manage wait times and patient material.
• Schedule and cancel appointments according to protocols.
• Process payments and deposits following policy.

Skills

Customer service

Medical terminology

Medical insurance experience

Education

High school diploma or GED

Job description

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients. Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner. Monitors reading material maintained in lobby, removing any items with inappropriate content. Keep lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols. Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

Requirements

Required Education and Experience

• High school graduate or equivalent (GED).

Additional Eligibility Qualifications

• 1+ years' experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service