GUEST EXPERIENCE NAVIGATOR FLOAT - PART TIME

Watson Clinic; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Watson Clinic in Lakeland, FL is seeking a friendly Front Desk/Registration Clerk to greet patients, verify contact details, update emergency information, and manage patient flow. This role will ensure accurate demographics, verify insurance eligibility, and assist with appointment scheduling and patient payments in a fast-paced medical office.

Ideal candidates have 1+ year experience in medical/insurance environments, basic medical terminology knowledge, and strong customer service skills.

Qualifications

• High school diploma or GED.
• 1+ years experience in medical/insurance environment preferred.
• Medical terminology knowledge preferred.
• 2-3 years of customer service experience.

Responsibilities

• Greets patients at registration desks with a warm and welcoming demeanor and verifies address and phone number.
• Verifies demographics and performs a complete patient search to avoid duplicates.
• Updates emergency contact information including guarantor and addresses as well as Meaningful Use information.
• Verifies that payment sources are entered into the system with correct case details (liability, workers' comp, agencies, etc.).
• Runs eligibility checks on insurances.
• Monitors lobby and communicates wait times to patients as needed.
• Schedules and cancels appointments per physician/provider protocols.
• Collects payments using appropriate codes and issues receipts.
• Closes batches and deposits payments at day end according to policy.

Skills

Customer service

Appointment scheduling

Demographics verification

Education

High school diploma or GED

Job description

Summary/Objective

Greets patients at registration desks with a warm and welcoming demeanor, ensuring a delightful patient experience by verifying their address and phone number. Updates emergency contact information to include guarantor and addresses (i.e., seasonal, parents, etc.) as well as Meaningful Use information, all while fostering a friendly and supportive environment.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
• Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner.
• Monitors reading material maintained in lobby, removing any items with inappropriate content.
• Keep lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
• Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts.
• Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

Location and hours will vary and to include weekends.

Requirements

Required Education and Experience: High school graduate or equivalent (GED)

Additional Eligibility Qualifications: One1+ years experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service