GUEST EXPERIENCE NAVIGATOR-DESK - PART TIME

JumpStart Games; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

JumpStart Games is seeking a front desk registration associate to warmly welcome guests, verify addresses and phone numbers, and update emergency contact and guarantor details. The role emphasizes collecting Meaningful Use information to support comprehensive patient care.

Responsibilities include verifying demographics, managing forms, and ensuring accurate payment processing and scheduling, with potential weekend hours. Prior healthcare experience is preferred.

Qualifications

• High school diploma or GED required.
• 1+ years' experience in medical/insurance environment preferred.
• Medical terminology knowledge is advantageous.

Responsibilities

• Verify demographics and perform patient searches to avoid duplicates.
• Provide patient questionnaires and forms per protocols.
• Verify payment sources and run eligibility checks for insurances.
• Monitor lobby and communicate wait times to patients.
• Keep lobby neat and manage reading materials.
• Schedule and cancel appointments per protocols.
• Collect payments and issue receipts per IDX policy.

Skills

Customer service

Demographics verification

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

EPM system

Billing/Eligibility systems

Job description

Summary/Objective

Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care.

Description

Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner.
• Monitors reading material maintained in lobby, removing any items with inappropriate content.
• Keep lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
• Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment.
• Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.
• Location and hours may vary to include weekends.

Requirements

Required Education and Experience: High school graduate or equivalent (GED).

Additional Eligibility Qualifications: 1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service.