GUEST EXPERIENCE NAVIGATOR DESK - FULL TIME

JumpStart Games; Lakeland (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

JumpStart Games is seeking a front desk team member to greet patients, verify demographics, and update emergency contacts. You will verify insurance eligibility in the EPM system and manage lobby activity to ensure smooth patient flow.

The role requires regular handling of payments and appointment scheduling, with attention to policy details and timely deposits. Experience in medical environment is preferred.

Qualifications

• High school graduate or GED is required.
• 1+ years of experience in medical/insurance environment preferred; knowledge of medical terminology is an asset.
• 2-3 years of customer service experience preferred.

Responsibilities

• Greets patients at registration desks and verifies patient demographics.
• Verifies payment sources and runs insurance eligibility in the EPM system.
• Maintains lobby by ensuring readability, tidiness, and up-to-date reading material.
• Schedules and cancels appointments according to protocols and locations.
• Collects payments using appropriate codes and deposits batches daily, following policy.

Skills

Customer service

Patient registration

Scheduling

Payment collection

Demographics verification

Lobby management

Education

High School Diploma or GED

Tools

EPM system

IDX Alerts

PFS collection policy

Job description

Description

Summary/Objective:

Greets patients at registration desks and verifies patient’s address and phone number, updating emergency contact information to include guarantor and addresses (i.e., seasonal, parents, etc.) as well as Meaningful Use information.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients. Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner. Monitors reading material maintained in lobby, removing any items with inappropriate content. Keep lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols. Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

Requirements

Required Education and Experience:

High school graduate or equivalent (GED).

Additional Eligibility Qualifications:

One1+ years experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service.