Guest Experience & Membership Associate

Cambridge Fitness, LLC; Cleveland (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Planet Fitness Careers is seeking a Team Member to create a positive member experience through superior customer service at the front desk and during tours. You will greet members and guests, assist with sign-ups, and help maintain a clean, welcoming club environment.

Ideal candidates bring a passion for fitness, a positive attitude, reliability, and strong communication skills. This role offers opportunities for growth and is based at our Cleveland location.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are essential.
• Strong customer service and communication skills.
• Able to listen empathetically and solve problems.
• High School diploma or GED required; must be 18+.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional service.
• Handle front desk activities: answer phones, check in, sign up new members, tours.
• Update member accounts as needed.
• Address member questions and concerns promptly or escalate to management.
• Help maintain club cleanliness and presentation.

Skills

Customer service

Basic computer skills

Fitness enthusiasm

Positive attitude

Punctuality

Excellent communication

Empathy and problem solving

Diplomacy in interactions

Education

High School Diploma or GED

Job description

Planet Fitness Careers is seeking a Team Member to create a positive member experience through superior customer service at the front desk and during tours. You will greet members and guests, assist with sign-ups, and help maintain a clean, welcoming club environment.

Ideal candidates bring a passion for fitness, a positive attitude, reliability, and strong communication skills. This role offers opportunities for growth and is based at our Cleveland location.