Member Experience Specialist

Planet Fitness - Cambridge Fitness; Mentor (OH); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Planet Fitness is seeking a Team Member to deliver a warm, friendly member experience at our Mentor, OH club.

You will greet members and guests, handle front desk tasks, assist with sign-ups, conduct tours for prospective members, and help maintain a clean, welcoming environment that reflects our upbeat culture.

This role emphasizes reliability, strong communication, and a passion for fitness; training and ongoing leadership development are provided to help you grow with us.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctual and reliable.
• Strong listening and problem-solving skills.
• Must be 18+ years old.
• High School diploma or GED.

Responsibilities

• Greet members and guests with exceptional service.
• Handle front desk activities and answer phones.
• Check members into the system and assist with sign-ups.
• Conduct tours for prospective members.
• Update member accounts as needed.
• Maintain club neatness and cleanliness.
• Address member questions and escalate issues when needed.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Communication

Empathy

Education

High School diploma / GED

Job description

Planet Fitness is seeking a Team Member to deliver a warm, friendly member experience at our Mentor, OH club.

You will greet members and guests, handle front desk tasks, assist with sign-ups, conduct tours for prospective members, and help maintain a clean, welcoming environment that reflects our upbeat culture.

This role emphasizes reliability, strong communication, and a passion for fitness; training and ongoing leadership development are provided to help you grow with us.