Guest Experience & Membership Advisor

Spotless Brands LLC; Manassas (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Spotless Brands LLC is seeking a Customer Service Advisor (CSA) to be the first point of contact for guests. You will educate customers on wash and lube options, promote memberships, and help with payments at the kiosk. This fast-paced role emphasizes excellent communication, problem-solving, and a friendly, solution-oriented approach.

The CSA will work at car wash and lube center entry points, engaging customers, answering questions, and ensuring a high level of service and safety on site.

Qualifications

• Excellent communication and listening skills.
• Sales-oriented with ability to drive memberships and packages.
• Experience in customer service and handling inquiries is a plus.

Responsibilities

• Greet customers at entry points with enthusiasm.
• Identify needs and educate on wash, detail, and lube packages.
• Promote memberships (Fast Pass, Unlimited) and current promotions.
• Assist with payment transactions at kiosk and answer inquiries.
• Maintain a clean, safe work area and report maintenance concerns.
• Collaborate with team for smooth site operations.

Skills

Excellent communication

Sales-minded

Customer service

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Spotless Brands LLC is seeking a Customer Service Advisor (CSA) to be the first point of contact for guests. You will educate customers on wash and lube options, promote memberships, and help with payments at the kiosk. This fast-paced role emphasizes excellent communication, problem-solving, and a friendly, solution-oriented approach.

The CSA will work at car wash and lube center entry points, engaging customers, answering questions, and ensuring a high level of service and safety on site.