Guest Experience & Membership Advisor

Spotless Brands LLC; Burlington (NJ); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Spotless Brands is seeking a Customer Service Advisor to be the first contact for guests at the car wash and lube center entry points. You will educate customers on wash, detail, and maintenance packages, promote memberships, and assist with payments at the kiosk.

Ideal candidates are service-oriented, with strong communication and sales skills, and the ability to thrive in a fast-paced environment. Flexible hours including evenings and weekends may be required.

Qualifications

• Strong communication and listening skills required.
• Sales-oriented with ability to explain benefits clearly.
• Familiarity with POS systems and customer transactions.
• Ability to handle multiple tasks in a busy customer environment.

Responsibilities

• Greet customers enthusiastically at entry points and kiosks.
• Identify needs through questions and active listening.
• Educate on wash, detail, and lube packages and memberships.
• Present promotions and incentives to drive sales and upgrades.
• Process payments and resolve inquiries efficiently.
• Maintain clean, safe work area and report issues.

Skills

Excellent communication

Sales-minded

Customer service

Multitask in fast-paced

Team collaboration

Education

High School Diploma

Tools

POS systems

Kiosk operation

Job description

Spotless Brands is seeking a Customer Service Advisor to be the first contact for guests at the car wash and lube center entry points. You will educate customers on wash, detail, and maintenance packages, promote memberships, and assist with payments at the kiosk.

Ideal candidates are service-oriented, with strong communication and sales skills, and the ability to thrive in a fast-paced environment. Flexible hours including evenings and weekends may be required.