Guest Experience Lead – Car Wash & Lube

Spotless Brands LLC; District Heights (MD); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Spotless Brands LLC is seeking a Customer Service Advisor at our Maryland location. The CSA serves as the first point of contact, educating guests on wash and detail packages, memberships, and promotions, and guiding them to the best solutions.

The role emphasizes strong communication, active listening, and the ability to work in a fast-paced, customer-facing environment, with flexible hours including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred but not required.
• Prior customer service or sales experience is a plus but not required.
• Must be able to pass a background check and be 16+ years old where required by law.

Responsibilities

• Greet customers with enthusiasm at entry points (kiosk, tunnel, etc.).
• Identify customer needs through open questions and active listening.
• Educate customers on wash, detail, and membership options and promotions.
• Assist with payments and answer general inquiries at the kiosk.
• Promote and sell memberships and packages to maximize value.
• Maintain a clean, safe work area and report safety concerns.
• Collaborate with the team to ensure smooth site operations.
• Perform routine cleaning and maintenance tasks as needed.

Skills

Active listening

Sales orientation

Communication

Customer focus

Multitasking

Education

HS diploma or equivalent

Tools

POS systems

Job description

Spotless Brands LLC is seeking a Customer Service Advisor at our Maryland location. The CSA serves as the first point of contact, educating guests on wash and detail packages, memberships, and promotions, and guiding them to the best solutions.

The role emphasizes strong communication, active listening, and the ability to work in a fast-paced, customer-facing environment, with flexible hours including evenings and weekends.