Guest Experience & Membership Sales Advisor

Spotless Brands LLC; Glen Burnie (MD); Hybrid; USD 14,000 - 20,000; Full time

Job summary

Spotless Brands LLC seeks a Customer Service Advisor to be the first point of contact for guests at car wash and lube center entry points. You will educate customers on packages, promote memberships, process payments, and help drive service sales in a fast-paced environment.

The role emphasizes strong communication, active listening, and the ability to handle multiple tasks while maintaining a welcoming, professional demeanor. Some locations may require flexible hours.

Qualifications

• Greet customers warmly at entry and assess needs using open-ended questions.
• Explain wash, detail and lube packages with clear value propositions.
• Promote memberships (Fast Pass and Unlimited) and current promotions.

Responsibilities

• Greet every customer with enthusiasm at entry points and educate on services.
• Identify customer needs and present appropriate packages.
• Process payments at the kiosk and assist with inquiries.
• Maintain a clean, safe work area and report maintenance concerns.
• Collaborate with the team to ensure smooth site operations.

Skills

Excellent communication

Sales-minded

Customer service

Time management

Multitasking

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Spotless Brands LLC seeks a Customer Service Advisor to be the first point of contact for guests at car wash and lube center entry points. You will educate customers on packages, promote memberships, process payments, and help drive service sales in a fast-paced environment.

The role emphasizes strong communication, active listening, and the ability to handle multiple tasks while maintaining a welcoming, professional demeanor. Some locations may require flexible hours.