Car Wash Memberships & Guest Experience Advisor

Spotless Brands LLC; Philadelphia (Philadelphia County); On-site; USD 16,531 - 24,796; Full time

Job summary

Spotless Brands LLC is seeking a Customer Service Advisor to be the first point of contact for guests at our car wash and lube centers. You will educate customers on services and memberships, answer questions, and help drive sales at kiosks and touchpoints.

The role requires strong communication, ability to build rapport, and the flexibility to work in a fast-paced environment. Previous customer service or sales experience is preferred, with a minimum age of 16.

Qualifications

• High School Diploma or equivalent preferred, not required
• Prior customer service or sales experience preferred, not required
• Must be at least 16 years of age (or older where required by law)
• Valid driver’s license preferred (may be required depending on location)

Responsibilities

• Greet customers enthusiastically at entry touchpoints
• Identify needs through open-ended questions and listening
• Educate on wash, detail, and maintenance packages
• Promote memberships (Fast Pass, Unlimited)
• Present promotions and incentives to drive add-on sales
• Assist with payments at kiosk and answer inquiries
• Maintain a clean, safe work area
• Collaborate with site team for smooth operations
• Perform routine cleaning and site tasks as needed
• Support team and site performance

Skills

Customer service

Active listening

Sales focus

Communication

POS familiarity

Teamwork

Education

High School Diploma or equivalent

Tools

POS system

Job description

Spotless Brands LLC is seeking a Customer Service Advisor to be the first point of contact for guests at our car wash and lube centers. You will educate customers on services and memberships, answer questions, and help drive sales at kiosks and touchpoints.

The role requires strong communication, ability to build rapport, and the flexibility to work in a fast-paced environment. Previous customer service or sales experience is preferred, with a minimum age of 16.