Guest Experience Manager — Retail Hospitality Leader

The Fresh Market Inc; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Team Member Discount (30%)

Early Wage Access (up to $500 per pay)

401K with company match

Medical/Dental/Vision Insurance

Job summary

The Fresh Market Inc. in Atlanta, GA is seeking a Guest Service Manager to lead front-of-house operations and elevate the guest experience. You will onboard new teammates, coach staff, and perform routine audits to ensure hospitality and efficiency.

This fast-paced role requires strong leadership, a commitment to exceptional service, and the ability to balance customer needs with store goals. Weekend and holiday availability is required.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

• Greet guests and proactively assist them in a friendly manner with accurate and timely service.
• Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns.
• Support accurate inventories and sales reporting, manage front end performance with routine operational audits.
• Engage, motivate, coach, and train team members on-the-job and through internal training platforms to provide excellent guest service.
• Coordinate onboarding and initial training of newly hired team members and manage guest flow to ensure an outstanding shopping experience.
• At times you will be responsible for total store operations or Manager on Duty (MOD).

Skills

Leadership

Guest service

Team onboarding

Scheduling tools

POS systems

Communication

Education

Associate degree preferred

Tools

POS systems

Scheduling software

Microsoft Office

Job description

The Fresh Market Inc. in Atlanta, GA is seeking a Guest Service Manager to lead front-of-house operations and elevate the guest experience. You will onboard new teammates, coach staff, and perform routine audits to ensure hospitality and efficiency.

This fast-paced role requires strong leadership, a commitment to exceptional service, and the ability to balance customer needs with store goals. Weekend and holiday availability is required.