Guest Experience Manager — Hospitality Leader

Fresh Market Inc.; Richmond (VA); Sur place; USD 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Team member discount

Early wage access

401K match

Financial wellness

Time off plans

Medical/dental/vision insurance

Pet insurance discounts

Résumé du poste

The Fresh Market is seeking a Guest Service Manager to lead front-end operations, onboard new team members, and ensure superb guest experiences. This fast-paced role requires attention to detail, efficiency and a passion for excellence to drive results.

You will greet guests, coach team members, manage inventories and audits, and sometimes oversee total store operations or be on duty as MOD. Flexible weekends and holidays are required.

Qualifications

• 3 years of management experience in retail, restaurant, or hospitality field or 5 years of related management experience.
• Working knowledge of Microsoft Office
• Must be at least 18 years of age

Responsabilités

• Greet guests and proactively assist them in a friendly manner with accurate and timely service
• Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns
• Support accurate inventories and sales reporting, manage front end performance with routine operational audits
• Engage, motivate, coach, and train team members "on-the-job" as well as through The Fresh Market's internal training platform to provide excellent guest service in a safe and secure manner
• Coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.
• At times you will be responsible for total store operations or Manager on Duty (MOD)

Connaissances

Team management

Hospitality

Customer service

Microsoft Office

Outils

Microsoft Office

Description du poste

The Fresh Market is seeking a Guest Service Manager to lead front-end operations, onboard new team members, and ensure superb guest experiences. This fast-paced role requires attention to detail, efficiency and a passion for excellence to drive results.

You will greet guests, coach team members, manage inventories and audits, and sometimes oversee total store operations or be on duty as MOD. Flexible weekends and holidays are required.