Guest Experience Leader - Front End & Checkout

Fresh Market Inc.; Athens (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Team discount

Early wage access

401K with company match

Financial wellness program

Paid time off and PTO options

Medical, dental, vision, disability, &

Life Insurance

Job summary

The Fresh Market in Athens, GA is seeking a Guest Service Specialist to be the store's front-end touchpoint for hospitality, guest flow, and cash operations. You will lead by example by maintaining efficiency, merchandising front-end displays, and ensuring consistent execution of cash office controls and audits to leave every guest with an exceptional impression.

This role emphasizes teamwork, guest service excellence, and adherence to brand standards while supporting digital order fulfillment

Qualifications

• Minimum 2+ years in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills; ability to multitask at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality; educate guests and team members on products and services.
• Manage frontend guest flow and efficiency by directing cashiers and ensuring backups are minimized.
• Execute and uphold cash office procedures and controls including cash, keys, and the safe.
• Direct the guest service team as scheduled to maintain sanitation and cleanliness at the front end and restrooms.
• Support execution of digital fulfillment orders with speed, accuracy, and brand adherence.
• Engage guests with a friendly, helpful approach at the front-end and store-wide.
• Assist in managing the department, inventories, and team to minimize product loss.

Skills

Attention to detail

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Job description

The Fresh Market in Athens, GA is seeking a Guest Service Specialist to be the store's front-end touchpoint for hospitality, guest flow, and cash operations. You will lead by example by maintaining efficiency, merchandising front-end displays, and ensuring consistent execution of cash office controls and audits to leave every guest with an exceptional impression.

This role emphasizes teamwork, guest service excellence, and adherence to brand standards while supporting digital order fulfillment