Guest Experience Leader – Front End & Cash Ops

Fresh Market Inc.; Saint Petersburg (FL); Presencial; USD 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision, Disability, &

Descripción de la vacante

The Fresh Market is seeking a Guest Service Specialist to lead frontline hospitality, manage guest flow, and oversee cash operations. You will set a standard of service, train team members, and ensure clean, efficient front-end areas while maintaining brand standards.

This role requires strong leadership, excellent communication, and a passion for delivering an exceptional guest experience in a fast-paced grocery environment.

Formación

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 18 years of age or older.

Responsabilidades

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Conocimientos

Leadership

Guest service

Communication

Problem-solving

Conflict resolution

Flexible schedule

POS systems

Scheduling tools

Microsoft Office

Educación

Associate’s degree in business or related field

Herramientas

POS systems

Scheduling tools

Microsoft Office Suite

Descripción del empleo

The Fresh Market is seeking a Guest Service Specialist to lead frontline hospitality, manage guest flow, and oversee cash operations. You will set a standard of service, train team members, and ensure clean, efficient front-end areas while maintaining brand standards.

This role requires strong leadership, excellent communication, and a passion for delivering an exceptional guest experience in a fast-paced grocery environment.