Guest Experience Leader - Front End & Cash Ops

Fresh Market Inc.; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K matching

Financial wellness

PTO and extra time off plans

Health insurance (Medical, Dental, VIs

Vision Insurance

Disability & Life Insurance

Pet insurance discounts

Event tickets discounts

Job summary

The Fresh Market is seeking a Guest Service Specialist to lead hospitality at the front end, supervise cash operations, and guide the guest service team for efficient checkout and store flow. You will model excellent service, educate guests and teammates, and uphold brand standards while supporting digital fulfillment and inventory control.

Ideal candidates bring 1+ year of management experience in retail or related fields, strong leadership, and excellent communication.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 18 years of age or older.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Leadership

Customer service

Communication

Problem solving

Flexible schedule

Education

Associate degree in business or related field

Tools

POS systems

Microsoft Office

Scheduling tools

Job description

The Fresh Market is seeking a Guest Service Specialist to lead hospitality at the front end, supervise cash operations, and guide the guest service team for efficient checkout and store flow. You will model excellent service, educate guests and teammates, and uphold brand standards while supporting digital fulfillment and inventory control.

Ideal candidates bring 1+ year of management experience in retail or related fields, strong leadership, and excellent communication.