Guest Experience Manager — Front Office Lead

Stonebridge Hospitality Management; Town of Cherry Creek (NY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Hospitality Management in Denver, CO is seeking a Front Office Manager to oversee day-to-day guest reception, reservations, and telephone services, ensuring high guest satisfaction and operational efficiency.

You will work with the General Manager to meet revenue and quality targets, lead front office staff, and ensure accurate billing and smooth check-in/check-out processes in a busy hotel environment.

Qualifications

• 3+ years of front office management experience in a hotel environment.
• Proven leadership and supervisory skills to manage and develop a team.
• Strong organizational and multitasking abilities for daily front office operations and guest interactions.
• Proficiency in property management systems and financial reporting.
• Excellent communication skills, both verbal and written, with guests, staff, and management.
• Ability to analyze budgets, forecasts, and revenue reports.
• Ability to resolve guest complaints in a professional and timely manner.
• Knowledge of hotel check-in/check-out procedures, billing, and room inventory management.

Responsibilities

• Greet guests, check them in, and allocate rooms promptly and courteously.
• Oversee check-in procedures to ensure accurate guest details and billing.
• Address guest issues or complaints promptly to ensure satisfaction.
• Ensure rooms are serviced and maintained to company standards.
• Maximize room occupancy within the overbooking policy.
• Coordinate communication between reservations, front office, and housekeeping.
• Ensure all guest charges are posted accurately and up to date.
• Strictly enforce credit control procedures and balance accounts daily.
• Oversee efficient and speedy check-out procedures.
• Manage luggage delivery to and from guest rooms.
• Maintain front-of-house areas, including entrance and lobby.
• Conduct regular performance appraisals and provide training.

Skills

Front office management

Guest service

Leadership

Communication

Financial reporting

Budget analysis

Check-in/check-out

Room inventory management

Tools

Property management systems

Job description

Stonebridge Hospitality Management in Denver, CO is seeking a Front Office Manager to oversee day-to-day guest reception, reservations, and telephone services, ensuring high guest satisfaction and operational efficiency.

You will work with the General Manager to meet revenue and quality targets, lead front office staff, and ensure accurate billing and smooth check-in/check-out processes in a busy hotel environment.