Hotel Operations Lead - Guest Experience & Efficiency

Stonebridge Companies; Town of Aurora (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking an Operations Manager in Aurora, CO to oversee hotel guest reception, reservations, and housekeeping. You will work with the General Manager to ensure efficiency and exceptional service while guiding staff and supporting housekeeping in the Housekeeping Manager's absence.

The role requires coordinating front office, housekeeping, and other departments to optimize occupancy, post charges accurately, and maintain internal controls.

Qualifications

• Two years Front Desk experience in hospitality.
• Associates Degree in hospitality management preferred.
• Strong multitasking in fast-paced environment.
• Excellent communication skills, written and verbal.
• Proficiency in MS Office and hotel property management systems.

Responsibilities

• Greet guests, check in, and assign rooms efficiently and warmly.
• Handle guest complaints or issues promptly and professionally.
• Oversee cleanliness and maintenance of rooms and public areas.
• Maximize occupancy while following overbooking policies.
• Coordinate front office, housekeeping and other departments for seamless operations.

Skills

Front Desk experience

Multitasking

Organizational skills

Communication skills

PMS systems

Microsoft Office

Education

Associates degree in hospitality management

Tools

Microsoft Office

Hotel PMS

Job description

Stonebridge Companies is seeking an Operations Manager in Aurora, CO to oversee hotel guest reception, reservations, and housekeeping. You will work with the General Manager to ensure efficiency and exceptional service while guiding staff and supporting housekeeping in the Housekeeping Manager's absence.

The role requires coordinating front office, housekeeping, and other departments to optimize occupancy, post charges accurately, and maintain internal controls.