Hotel Operations Leader | Revenue & Guest Experience

Stonebridge; Broomfield (CO); Presencial; USD 68 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

PTO (Paid Time Off)

401(k) Matching

Wellness Support

Life Insurance

Tuition Aid

Resumo da oferta

Stonebridge in Colorado is seeking an Assistant General Manager to support the General Manager in daily hotel and F&B operations. You will focus on guest satisfaction, operational excellence, and financial performance aligned with company standards.

You will oversee budgeting, forecasting, and expense control while leading front desk, catering, and staff training to maximize revenue and service levels. This role requires strong leadership and strategic thinking.

Qualificações

• Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
• 3–5 years of experience in hotel management, preferably front-of-house or rooms division operations.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff and interact with guests.

Responsabilidades

• Assist the General Manager in overseeing hotel and F&B operations.
• Assist in managing catering and events on site.
• Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.
• Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.
• Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.
• Help produce the annual budget and forecast changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
• Train staff to deliver guest services in line with company standards, and address guest complaints directly.

Conhecimentos

Hotel management

Revenue management

Budgeting

Leadership

Front office operations

Formação académica

Bachelor’s degree in Hotel/Restaurant Management or Business

Ferramentas

Property management systems

Microsoft Office

Descrição da oferta de emprego

Stonebridge in Colorado is seeking an Assistant General Manager to support the General Manager in daily hotel and F&B operations. You will focus on guest satisfaction, operational excellence, and financial performance aligned with company standards.

You will oversee budgeting, forecasting, and expense control while leading front desk, catering, and staff training to maximize revenue and service levels. This role requires strong leadership and strategic thinking.