Guest Experience & Front Office Manager

Stonebridge Companies; Colorado; On-site; USD 54,000 - 66,000; Full time

Job summary

Stonebridge Companies in Denver, CO is seeking a Front Office Manager to oversee guest reception, reservations, and telephone services, partnering with the General Manager to meet revenue, expense and quality targets.

You will lead front office staff, ensure accurate guest billing, and maintain high service standards while coordinating with housekeeping and other departments. A strong background in hotel operations, staffing, and financial reporting is required.

Qualifications

• 3+ years of front office management experience in a hotel.
• Proven leadership and supervisory skills.
• Strong organizational and multitasking abilities to handle daily front office operations and guest interactions.
• Proficiency in property management systems and financial reporting.
• Excellent communication skills, both verbal and written.
• Ability to analyze budgets, forecasts, and revenue reports.
• Knowledge of hotel check‑in/check‑out procedures, billing, and room inventory management.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee adherence to check‑in procedures and accurate guest details.
• Address guest issues or complaints promptly to ensure satisfaction.
• Ensure rooms are serviced and maintained to standards.
• Maximize room occupancy within the overbooking policy.
• Facilitate communication between reservations, front office, and housekeeping.
• Post and balance guest charges accurately and timely.
• Enforce credit control procedures and daily balances.
• Oversee efficient and speedy check‑out procedures.
• Ensure luggage handling is prompt and accurate.
• Maintain front‑of‑house areas clean and orderly.
• Conduct regular performance appraisals and training for staff.

Skills

Front office management

Leadership

Guest service

Communication

Financial analysis

Tools

Property management systems

Job description

Stonebridge Companies in Denver, CO is seeking a Front Office Manager to oversee guest reception, reservations, and telephone services, partnering with the General Manager to meet revenue, expense and quality targets.

You will lead front office staff, ensure accurate guest billing, and maintain high service standards while coordinating with housekeeping and other departments. A strong background in hotel operations, staffing, and financial reporting is required.