Guest Experience Manager

Stonebridge Companies; Denver (CO); In loco; USD 54.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Descrizione del lavoro

The Front Office Manager role at Stonebridge Companies in Denver, CO oversees day-to-day guest reception, reservations, and telephone services, aiming for high guest satisfaction and efficient operations. It collaborates with the General Manager to meet revenue, expense, and quality targets, ensuring smooth running that exceeds expectations.

Responsibilities include greeting guests, managing check-in/check-out, accurate billing, and staff supervision.

Competenze

• 3+ years of front office management experience in a hotel.
• Proven leadership and supervisory skills.
• Strong organizational and multitasking abilities.
• Proficiency in property management systems and financial reporting.
• Excellent verbal and written communication.

Mansioni

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and billing accuracy.
• Address guest issues promptly to ensure satisfaction.
• Ensure rooms are serviced to established standards.
• Maximize occupancy within overbooking policy.
• Coordinate with reservations, front office, housekeeping.
• Post guest charges accurately and balance accounts daily.
• Enforce credit control procedures.
• Oversee check-out procedures and luggage handling.
• Maintain front-of-house areas cleanliness.
• Conduct regular performance appraisals and training.
• Flexible scheduling for evenings, weekends, and holidays.

Conoscenze

Front office management

Team leadership

Guest service orientation

Organizational skills

Communication skills

Financial reporting

Property management systems

Budgeting & forecasting

Problem solving

Strumenti

Property management systems (PMS)

Descrizione del lavoro

The Front Office Manager role at Stonebridge Companies in Denver, CO oversees day-to-day guest reception, reservations, and telephone services, aiming for high guest satisfaction and efficient operations. It collaborates with the General Manager to meet revenue, expense, and quality targets, ensuring smooth running that exceeds expectations.

Responsibilities include greeting guests, managing check-in/check-out, accurate billing, and staff supervision.