Front Desk Concierge & Guest Experience

Bardessono; Sugar Land (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sugar Land Marriott in Sugar Land, TX is seeking a friendly Front Desk/Guest Services Associate to welcome guests, check them in and out, and assist with reservations. You will be responsible for posting charges accurately and using Front Office systems for daily transactions.

The role requires a strong work ethic, a team mindset, and the ability to work varied shifts, including nights, weekends, and holidays, to ensure exceptional guest experiences.

Qualifications

• Must have a strong work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Excellent guest service mindset and teamwork.
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Greet and communicate cordially with guests, check them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly and accurately.
• Know how to use Front Office systems for daily transactions.
• Manage cash handling and payment processing.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts and cancellation procedures.

Skills

Guest service mindset

Team player

Communication skills

Tools

Front Office software

Job description

Sugar Land Marriott in Sugar Land, TX is seeking a friendly Front Desk/Guest Services Associate to welcome guests, check them in and out, and assist with reservations. You will be responsible for posting charges accurately and using Front Office systems for daily transactions.

The role requires a strong work ethic, a team mindset, and the ability to work varied shifts, including nights, weekends, and holidays, to ensure exceptional guest experiences.