Guest Experience Manager, Front Office

Montage International; Park City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Montage International is seeking a Guest Reception Manager to lead the Front Desk/PBX/Bell & Valet teams at Montage Deer Valley. The role requires ensuring top-tier guest service and adherence to brand standards across all front-of-house operations.

The ideal candidate has hotel front desk management experience, strong people skills, and proficiency with Opera or ResortSuite systems. This full-time position supports a luxury resort environment in Park City, Utah.

Qualifications

• Experience in front-of-house hotel operations.
• Strong guest relations and problem-solving skills.
• Proficient in reservation and billing systems.
• Excellent communication and English-language skills.

Responsibilities

• Oversee front desk, PBX, bell and valet functions to standard.
• Handle guest complaints and resolve issues expediently.
• Promote high guest satisfaction and service quality.
• Coordinate with housekeeping and maintenance.
• Supervise staff and ensure smooth daily operations.

Skills

Front desk ops

Customer service

Communication

Computer literacy

Education

High School diploma

College preferred

Tools

Opera

ResortSuite

Job description

Montage International is seeking a Guest Reception Manager to lead the Front Desk/PBX/Bell & Valet teams at Montage Deer Valley. The role requires ensuring top-tier guest service and adherence to brand standards across all front-of-house operations.

The ideal candidate has hotel front desk management experience, strong people skills, and proficiency with Opera or ResortSuite systems. This full-time position supports a luxury resort environment in Park City, Utah.