Front Office Supervisor: Lead Guest Experience & Ops

Montage International; Park City (UT); Hybride; USD 45 000 - 65 000; Plein temps

Résumé du poste

Montage International is seeking a Front Office Supervisor to assist the Director of Front Office with daily operations across guest reception, guest services, reservations, and concierge. The role emphasizes financial management, leadership, and partnership with the business to advance our vision and values.

The ideal candidate will have a Bachelor’s degree, 4+ years in customer service, 2–3 years of hotel supervisory experience, and strong skills in Word, Excel, PowerPoint, Opera and Outlook.

Qualifications

• Bachelor’s degree required.
• Minimum four years’ experience in customer service.
• Two to three years of hotel supervisory experience.
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook.

Responsabilités

• Support the department operation and provide direct service to guests, leading by example.
• Oversee arrival and departure experience, ensuring guest expectations are exceeded.
• Assist in creating and implementing profit and flow-through enhancing strategies and programs.
• Review daily financial and labor reports and suggest adjustments to meet budget and forecasts.
• Assist in training, recruiting, and pre-shift processes for the department.
• Support associate engagement, scheduling, payroll, and quarterly department meetings.
• Assist in maintaining life-safety systems and readiness for emergencies.

Connaissances

Customer service

Leadership

Communication

Training

Formation

Bachelor’s Degree

Outils

Word

Excel

PowerPoint

Opera

Outlook

Birchstreet

HotSOS

Rex

Description du poste

Montage International is seeking a Front Office Supervisor to assist the Director of Front Office with daily operations across guest reception, guest services, reservations, and concierge. The role emphasizes financial management, leadership, and partnership with the business to advance our vision and values.

The ideal candidate will have a Bachelor’s degree, 4+ years in customer service, 2–3 years of hotel supervisory experience, and strong skills in Word, Excel, PowerPoint, Opera and Outlook.