Guest Reception Manager, Front Office (FT)

Montage International; Park City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Montage International is seeking a Guest Reception Manager to lead the Front Desk/PBX/Bell & Valet teams at Montage Deer Valley. The role requires ensuring top-tier guest service and adherence to brand standards across all front-of-house operations.

The ideal candidate has hotel front desk management experience, strong people skills, and proficiency with Opera or ResortSuite systems. This full-time position supports a luxury resort environment in Park City, Utah.

Qualifications

• Experience in front-of-house hotel operations.
• Strong guest relations and problem-solving skills.
• Proficient in reservation and billing systems.
• Excellent communication and English-language skills.

Responsibilities

• Oversee front desk, PBX, bell and valet functions to standard.
• Handle guest complaints and resolve issues expediently.
• Promote high guest satisfaction and service quality.
• Coordinate with housekeeping and maintenance.
• Supervise staff and ensure smooth daily operations.

Skills

Front desk ops

Customer service

Communication

Computer literacy

Education

High School diploma

College preferred

Tools

Opera

ResortSuite

Job description

Guest Reception Manager, Front Office (FT)# Montage International Careers## Guest Reception Manager, Front Office (FT)Apply: USA - UT - Montage Deer Valley: Full time: Posted Today: R44770## Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. **If you are an internal applicant, please log into Workday and apply for your application to be considered.****Please Click Here** **to apply internally.****Guest Reception Manager*****SUMMARY***The Guest Reception Manager is responsible for the management of all aspects of the Front Desk/PBX/Bell & Valet functions in accordance with hotel standards.***ESSENTIAL FUNCTIONS***Duties include, but are not limited to:* Monitoring service standards in all areas of the operation in keeping with the highest guest expectations* Handling all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty* Directing, implementing and maintaining a service and management philosophy which serves as a guide to respective staff* Maximizing the financial performance of the hotel by providing the highest possible guest service and product* Performing management duties in the absence of all other managers* Troubleshooting guest and employee issues* Constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently***QUALIFICATIONS***Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.* One year experience in a similar position.* Two years hotel experience, preferably in front of the house and guest relations.* High School graduate, college degree preferred.* Full knowledge of front desk operations.* Working knowledge of computers.* Excellent communication skills, both written and spoken.* Guest relations training.* Property management system experience preferably Opera and/or ResortSuite.* Current CPR and first aid certification.* Ability to understand guest problems and find solutions.* Ability to use good judgment and maintain discretion and diplomacy while performing job duties.* Ability to promote positive relations with guests, staff and vendors.* Ability to remain calm, courteous and helpful.* Ability to think clearly and quickly.* Ability to prioritize, organize and follow-up.* Ability to maintain confidentiality of all guests and inn information.* Ability to work cohesively with all departments.* Ability to communicate verbally by phone, radio, pager, in person and in writing.***PHYSICAL REQUIREMENTS***Must be able to lift and carry up to 50lbs, walk long distances in all types of terrain, stand for extended periods of time. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to ascend and descend stairs, input and retrieve computer data.*In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.*