Guest Experience Tele-Sales Specialist

Montage International; Park City (UT); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

Hotel discounts

Healthcare benefits

401(k) retirement plan with company-m

Job summary

Montage Deer Valley is seeking a Telephone Sales Agent to take guest orders, answer calls, and provide menu recommendations to create memorable dining experiences. You will enter orders accurately, upsell offerings, and collaborate with kitchen and service staff to ensure timely delivery.

Ideal candidates enjoy the food and beverage industry, are personable, communicative, and eager to learn and grow within a luxury hotel environment.

Qualifications

• You enjoy order taking and assisting others.
• You have a passion for the food and beverage industry.
• You are personable and engaging.
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same.

Responsibilities

• Supports the In-Room Dining department and its staff by answering incoming calls and taking guests’ orders via phone or digital platforms and special requests
• Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions
• Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded
• Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests
• Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue
• Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions
• Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out
• Assist with keeping the office clean and organized
• Close out cash banks and pay out servers as needed
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

Skills

Order taking

Guest service

Communication

Team player

Integrity

Job description

Montage Deer Valley is seeking a Telephone Sales Agent to take guest orders, answer calls, and provide menu recommendations to create memorable dining experiences. You will enter orders accurately, upsell offerings, and collaborate with kitchen and service staff to ensure timely delivery.

Ideal candidates enjoy the food and beverage industry, are personable, communicative, and eager to learn and grow within a luxury hotel environment.