Director of Front Office: Guest Experience & Operations

Montage International; Park City (UT); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Montage International is seeking a Director of Front Office to lead guest reception, services, reservations and concierge with strong financial oversight.

The ideal candidate has 3–5 years hotel management experience, a Bachelor’s degree, and advanced skills in Opera, HotSOS, Rex, Outlook, Word, Excel and PowerPoint. You’ll design trainings, manage staffing and payroll, and optimize profitability while delivering exceptional guest experiences.

Qualifications

• Three to five years of hotel management experience
• Bachelor’s Degree required
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur

Responsibilities

• Create, implement and execute department trainings, recruiting and innovative pre-shifts
• Manage associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Create and implement profit and flow-through enhancing strategies and programs
• Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success
• Lead by example; support the department operation and provide direct service to guests as needed
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws
• Ensure all Human Resource standards and procedures are met on a daily basis
• Support the hotel's life-safety systems and be prepared at all times for emergency situations

Skills

Hotel management experience

Staff leadership

Payroll & scheduling

P&L analysis

Education

Bachelor's degree

Tools

Opera

HotSOS

Rex

Outlook

Word

Excel

PowerPoint

Birchstreet

Job description

Montage International is seeking a Director of Front Office to lead guest reception, services, reservations and concierge with strong financial oversight.

The ideal candidate has 3–5 years hotel management experience, a Bachelor’s degree, and advanced skills in Opera, HotSOS, Rex, Outlook, Word, Excel and PowerPoint. You’ll design trainings, manage staffing and payroll, and optimize profitability while delivering exceptional guest experiences.