Front Desk & Guest Relations Manager

Montage Laguna Beach; Park City (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

Montage International is seeking a Guest Reception Manager in Park City to lead the Front Desk, PBX, Bell & Valet teams and uphold hotel standards. The role focuses on exemplary guest service and smooth operations to support overall guest satisfaction.

Candidates should have at least one year in a similar role, two years hotel experience, strong communication skills, and familiarity with front desk systems. CPR/first aid certification is preferred.

Qualifications

• One year of experience in a similar position.
• Two years hotel experience, preferably front-of-house and guest relations.
• High School graduate; college degree preferred.
• Full knowledge of front desk operations.
• Working knowledge of computers.
• Excellent written and spoken communication skills.
• CPR and first aid certification.

Responsibilities

• Monitor service standards across all areas to meet guest expectations.
• Handle guest complaints in the absence of other managers.
• Direct and implement a service and management philosophy guiding staff.
• Maximize hotel financial performance by delivering top guest service.
• Perform management duties in the absence of other managers.
• Troubleshoot guest and employee issues.
• Monitor the physical area to report and resolve maintenance and housekeeping issues.

Skills

Communication skills

Front desk operations

Guest relations

Discretion & diplomacy

Team collaboration

Computer proficiency

Education

High school diploma

College degree preferred

Tools

Opera PMS

ResortSuite

MS Office

Job description

Montage International is seeking a Guest Reception Manager in Park City to lead the Front Desk, PBX, Bell & Valet teams and uphold hotel standards. The role focuses on exemplary guest service and smooth operations to support overall guest satisfaction.

Candidates should have at least one year in a similar role, two years hotel experience, strong communication skills, and familiarity with front desk systems. CPR/first aid certification is preferred.