Guest Experience Manager: Front-End & Team Coach

Five Below Inc; Brentwood (TN); On-site; USD 22,000 - 28,000; Part time

Job summary

Five Below is seeking a hands-on leader to help manage daily store operations and guest experience. You will guide crew, ensure fast, friendly checkouts, and maintain store standards across candy, snacks, and other merchandise, while supporting the store manager in their absence.

The role emphasizes strong communication, the ability to multi-task, and a commitment to excellent customer service in a fast-paced retail environment.

Qualifications

• High School diploma or equivalent required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew members wow customers through personal contact.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Lead store to achieve and maintain customer service score goals.
• Oversee front-end operations and merchandising to brand standards.
• Ensure front-end equipment is functional and staff trained.
• Execute opening/closing procedures and maintain store cleanliness.
• Perform store manager duties in the absence of the manager.
• Recruit, train, coach, and supervise crew members.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Customer service mindset

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a hands-on leader to help manage daily store operations and guest experience. You will guide crew, ensure fast, friendly checkouts, and maintain store standards across candy, snacks, and other merchandise, while supporting the store manager in their absence.

The role emphasizes strong communication, the ability to multi-task, and a commitment to excellent customer service in a fast-paced retail environment.