Customer Experience Lead — Front-End & Service Excellence

Five Below; Riverton (UT); On-site; USD 17,000 - 24,000; Part time

Job summary

Five Below is hiring for a store leadership role focusing on delivering fast, friendly checkout experiences and leading front-end operations to meet brand standards. You will train crew, maintain store cleanliness, and support the store manager in daily duties.

This hourly position requires the ability to multi-task, communicate effectively, and manage a team while ensuring safety and compliance. Starting pay is competitive for the role and region.

Qualifications

• High School Graduate or equivalent; College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay organized under pressure.
• Creative thinking and customer-focused mindset.
• Ability to maintain composure in fast-paced environments.

Responsibilities

• Wows customers with friendly, efficient service at checkout.
• Lead assigned store to hit customer service score goals.
• Oversee front-end operations and merchandising per brand standards.
• Ensure front-end equipment works and staff is trained.
• Open/close procedures and store cleanliness, recovery, and readiness.
• Assist store manager as needed and recruit/train crew members.
• Collaborate with leadership on merchandising and stock handling.

Skills

People management

Communication skills

Team leadership

Customer service

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is hiring for a store leadership role focusing on delivering fast, friendly checkout experiences and leading front-end operations to meet brand standards. You will train crew, maintain store cleanliness, and support the store manager in daily duties.

This hourly position requires the ability to multi-task, communicate effectively, and manage a team while ensuring safety and compliance. Starting pay is competitive for the role and region.