Customer Experience Leader: Front-End Champion

Five Below Inc; Opelika (AL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health coverage

Job summary

Five Below Inc. is seeking a store leadership candidate to oversee front-end operations, training, and guest experience in a fast-paced retail environment. You will drive customer service scores, manage daily activities, and supervise crew members to ensure brand standards are met.

The role demands strong communication, multi-tasking, and the ability to lead in the absence of a store manager. Flexible scheduling and weekend shifts are required.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Leading assigned store to achieve and maintain customer service score goals.
• Leading front end operations and merchandising to meet brand standards.
• Ensure front-end equipment works and associates are trained.
• Handle opening/closing procedures and maintain store cleanliness.
• Perform store manager duties in absence of manager.
• Recruit, train, coach, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with leadership in merchandising procedures and World Recovery.
• Maintain stock room and perform general store upkeep.

Skills

Team leadership

Customer service

Verbal & written communication

Multi-tasking

Creative thinking

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below Inc. is seeking a store leadership candidate to oversee front-end operations, training, and guest experience in a fast-paced retail environment. You will drive customer service scores, manage daily activities, and supervise crew members to ensure brand standards are met.

The role demands strong communication, multi-tasking, and the ability to lead in the absence of a store manager. Flexible scheduling and weekend shifts are required.