Guest Experience Leader — Front-End Ops

Five Below; York (York County); On-site; USD 18,000 - 23,000; Full time

Job summary

Five Below is seeking an experienced store leader to drive daily operations and deliver WOW customer service. You will coach crew, manage front-end activities, and ensure brand standards on the sales floor, stockroom, and checkout area.

This hourly role starts at $15.00 and requires at least 2 years of management experience, strong communication, and the ability to multitask and stay composed under pressure.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Train crew to wow customers with a fast, friendly checkout experience.
• Lead store to achieve customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to brand standards.
• Manage opening and closing procedures and store cleanliness.
• Perform store manager duties in the absence of the Store Manager.
• Recruit, train, coach, develop and supervise crew members.
• Review corporate communications and respond as needed.
• Collaborate with the leadership team on merchandising and store recovery processes.
• Perform store maintenance and ensure stockroom organization.
• Additional responsibilities as directed by Store Manager.

Skills

Leadership

Verbal communication

Written communication

Multi-tasking

Creativity

Staying calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an experienced store leader to drive daily operations and deliver WOW customer service. You will coach crew, manage front-end activities, and ensure brand standards on the sales floor, stockroom, and checkout area.

This hourly role starts at $15.00 and requires at least 2 years of management experience, strong communication, and the ability to multitask and stay composed under pressure.