Customer Experience Leader: Front-End Mastery & Team Coach

Five Below Inc; Benton Harbor (MI); On-site; USD 19,000 - 29,000; Part time

Job summary

Five Below Inc. is seeking a hands-on leader to supervise store operations and guide a team of crew members in a fast-paced retail setting. You will champion the customer experience, train staff on BEST practices, and ensure front-end operations meet brand standards.

The role includes opening/closing duties, maintaining cleanliness, and supporting store leadership in achieving performance goals. Equal opportunity employer and benefits are offered where available.

Qualifications

• Requires strong leadership and people-management abilities.
• Excellent verbal and written communication skills are essential.
• Ability to multitask and stay organized in a fast-paced retail environment.
• Demonstrates creativity in problem-solving and customer engagement.

Responsibilities

• Ensure crew deliver WOW customer service through personal contact.
• Train crew on BEST customer service standards for fast, friendly checkout.
• Lead store to meet customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to brand standards.
• Maintain equipment and train associates on applicable services.
• Handle opening/closing procedures and store cleanliness.

Skills

Management experience

Communication skills

Multi-tasking

Creativity

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below Inc. is seeking a hands-on leader to supervise store operations and guide a team of crew members in a fast-paced retail setting. You will champion the customer experience, train staff on BEST practices, and ensure front-end operations meet brand standards.

The role includes opening/closing duties, maintaining cleanliness, and supporting store leadership in achieving performance goals. Equal opportunity employer and benefits are offered where available.