Customer Experience Lead — Front‑End & Team Coach

Five Below Inc; Toms River (NJ); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Equal Opportunity Employer

Accommodations for disabilities

Job summary

Five Below operates as a value retailer focused on trendy, low-priced items in a fast-paced store environment. The role supports the store leadership team by training crew, managing daily operations, and ensuring customer satisfaction.

The position emphasizes opening/closing duties, merchandising, and safe, clean stores, while coordinating with the store manager on staffing and performance goals.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Customer service

Communication

Multi-tasking

Creative thinking

Calm under pressure

Education

High school diploma

College experience preferred

Tools

POS system

Job description

Five Below operates as a value retailer focused on trendy, low-priced items in a fast-paced store environment. The role supports the store leadership team by training crew, managing daily operations, and ensuring customer satisfaction.

The position emphasizes opening/closing duties, merchandising, and safe, clean stores, while coordinating with the store manager on staffing and performance goals.