Guest Experience Leader | Front-End & People Coach

Five Below; Walpole (MA); On-site; USD 26,000 - 33,000; Part time

Job summary

Five Below is seeking a skilled store crew supervisor in Walpole, MA to lead front-end operations and ensure exceptional guest experiences. The role emphasizes training, daily store leadership, and maintaining brand standards while delivering fast, friendly checkouts.

You will oversee merchandising, safety, and daily procedures, collaborating with the store manager and leadership team to drive customer satisfaction and sales performance.

Qualifications

• High school diploma or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures crew members wow the customer through personal contact.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Leads their assigned store to achieve and maintain customer service score goals.
• Leads front end operations and merchandising to meet brand standards.
• Ensures front-end equipment is in working order and associates are trained to include services where applicable.
• Performs opening and closing procedures, store cleanliness, and stock recovery.
• Performs store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and responds accordingly.
• Collaborates with the store leadership team on merchandising procedures and World Recovery.
• Performs stock room housekeeping and general store maintenance.

Skills

Communication

Multi-tasking

Creative thinking

Under pressure

Education

High school diploma

College experience preferred

Job description

Five Below is seeking a skilled store crew supervisor in Walpole, MA to lead front-end operations and ensure exceptional guest experiences. The role emphasizes training, daily store leadership, and maintaining brand standards while delivering fast, friendly checkouts.

You will oversee merchandising, safety, and daily procedures, collaborating with the store manager and leadership team to drive customer satisfaction and sales performance.