Guest Experience Manager — Front-End Leadership & WOW Service

Five Below, Inc.; Manitowoc (WI); On-site; USD 17,047 - 24,280; Full time

Job summary

Five Below is seeking a Customer Experience Manager in Manitowoc, WI to lead front-end operations, train crew on the BEST customer service experience, and drive store performance. You will supervise cash handling, checkout, and daily tasks to keep the store welcoming and efficient for guests.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced environment. Flexibility with hours and travel may be needed.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew provide wow-worthy customer service and fast, friendly checkout.
• Lead store to meet customer service score goals set by the District Manager.
• Oversee front-end operations and merchandising to brand standards.
• Open/close procedures, cleanliness, and stockroom organization.
• Coach, develop and supervise crew; assist Store Manager as needed.
• Coordinate with leadership on scheduling, training, and merchandising procedures.

Skills

Leadership experience

Communication

Multi-tasking

Customer interaction

Problem solving

Education

High school diploma

College experience preferred

Job description

Five Below is seeking a Customer Experience Manager in Manitowoc, WI to lead front-end operations, train crew on the BEST customer service experience, and drive store performance. You will supervise cash handling, checkout, and daily tasks to keep the store welcoming and efficient for guests.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced environment. Flexibility with hours and travel may be needed.