Customer Experience Lead — Front-End & Team Coaching

Five Below; Menomonee Falls (WI); On-site; USD 17,000 - 24,000; Part time

Job summary

Five Below in Menomonee Falls, WI is seeking a capable Store Manager to lead a busy location with energy and a guest-first mindset. You will oversee front-end operations, merchandise standards, and daily store maintenance, ensuring a WOW customer experience and strong service scores.

The role requires at least 2 years of management experience, high school graduation, and excellent communication. You will recruit, coach, and develop crew members and step in with store leadership when needed.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Customer service

Leadership

Communication

Multitasking

Education

High School Diploma or GED

College experience preferred

Job description

Five Below in Menomonee Falls, WI is seeking a capable Store Manager to lead a busy location with energy and a guest-first mindset. You will oversee front-end operations, merchandise standards, and daily store maintenance, ensuring a WOW customer experience and strong service scores.

The role requires at least 2 years of management experience, high school graduation, and excellent communication. You will recruit, coach, and develop crew members and step in with store leadership when needed.