Retail Customer Experience Leader - WOW Front End

Five Below

Marion (OH)

On-site

USD 17,000 - 24,000

Full time

1 hour ago

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Job summary

Five Below is seeking a store leadership professional to direct daily operations and drive a standout customer experience. You will supervise crew, train staff, and ensure front-end merchandizing and housekeeping meet brand standards.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. A flexible schedule and weekend shifts may be required.

Qualifications

High School Graduate or equivalent.
College experience preferred.
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Responsibilities

Wow customers with personal contact and train crew on the BEST customer service experience.
Lead store to achieve and maintain customer service goals per District Manager.
Oversee front-end operations and merchandising to meet brand standards.
Manage opening/closing procedures and keep store clean and ready for customers.
Perform store manager duties in the absence of the manager.
Recruit, train, coach, and supervise crew members.
Coordinate with store leadership on merchandising and procedures.
Maintain stock room hygiene and general store upkeep.