Customer Experience Leader - Wow Guests & Front-End

Five Below; Champaign (IL); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Below in Champaign, IL is seeking a store leadership role to drive customer experience and sales. You will lead the team, train crew members on our BEST customer service standard, and ensure efficient front-end operations with strong merchandising execution.

The role requires at least 2 years of management experience, excellent communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 2+ years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask and adapt to changing priorities.
• Creative thinking and problem-solving under pressure.

Responsibilities

• Lead assigned store to achieve customer service and sales goals.
• Train and coach crew members on customer service standards.
• Oversee front-end operations and merchandising to brand standards.
• Open and close store, ensure cleanliness and readiness for customers.
• Perform store manager duties in the manager's absence.
• Recruit, train, Coach and supervise crew members.
• Coordinate with leadership on merchandising and communications.
• Maintain stockroom and perform basic maintenance tasks.

Skills

Communication

Multitasking

Creativity

Composure under pressure

Education

High School Diploma

College experience preferred

Job description

Five Below in Champaign, IL is seeking a store leadership role to drive customer experience and sales. You will lead the team, train crew members on our BEST customer service standard, and ensure efficient front-end operations with strong merchandising execution.

The role requires at least 2 years of management experience, excellent communication skills, and the ability to multitask in a fast-paced environment.