Customer Experience Leader | Front-End & CSAT Focus

Five Below; Nebraska; On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below seeks a Customer Experience Manager to lead a store team and deliver WOW customer service on the sales floor and at checkout. You will model leadership, supervise the front end, and ensure operations meet brand standards while driving sales.

You will train associates, monitor CSAT, and manage staff scheduling, cash handling, and store maintenance. Equal opportunity employer, benefits information available on the corporate site.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong leadership and coaching abilities.

Responsibilities

• Wow the Customer through personal contact and service excellence.
• Lead front end operations and cash handling with accuracy.
• Train staff on customer service standards and SOPs.
• Maintain store cleanliness and readiness for customers at all times.
• Drive sales and monitor KPIs while managing staff.

Skills

Leadership

Training/Mentoring

Communication

Planning/Time management

Ownership

Accountability/Delegation

Sales/Goals

Professionalism

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below seeks a Customer Experience Manager to lead a store team and deliver WOW customer service on the sales floor and at checkout. You will model leadership, supervise the front end, and ensure operations meet brand standards while driving sales.

You will train associates, monitor CSAT, and manage staff scheduling, cash handling, and store maintenance. Equal opportunity employer, benefits information available on the corporate site.