Customer Experience Leader: Front-End & Team Coach

Five Below; Merritt Island (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Five Below is seeking a store leadership role focused on delivering WOW customer service and smooth front-end operations. You will train crew members, supervise daily activities, and partner with the store manager to meet brand standards and customer satisfaction goals.

The role emphasizes opening/closing duties, merchandising, and maintaining a safe, energetic store environment. Prior management experience and strong communication skills are essential.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Lead the assigned store to achieve and maintain customer service score goals.
• Open and close procedures, maintain store cleanliness, recovery, and readiness for customers.
• Perform store manager duties in absence of the store manager.
• Recruit, train, coach, develop and supervise all crew members.
• Collaborate with the store manager on merchandising and operations.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership role focused on delivering WOW customer service and smooth front-end operations. You will train crew members, supervise daily activities, and partner with the store manager to meet brand standards and customer satisfaction goals.

The role emphasizes opening/closing duties, merchandising, and maintaining a safe, energetic store environment. Prior management experience and strong communication skills are essential.