Guest Experience Manager | Front Desk & Service Lead

FCM Hotels; New Bern (NC); On-site; USD 50,000 - 60,000; Full time

Job summary

FCM Hotels is seeking a Guest Services Manager in New Bern, NC to lead the front desk, reservations, guest services, and accounting functions. The role focuses on delivering outstanding guest experiences and ensuring quality standards across hotel products and services.

The ideal candidate will command in-depth knowledge of property amenities and daily accounting practices, maintaining a neat and professional appearance while listening to guests and responding to inquiries.

Qualifications

• Responsibilities require thorough knowledge of hotel products, services and amenities.
• Strong guest interaction skills: listening, eye contact, professional demeanor.

Responsibilities

• Oversee front desk, reservation office, guest service, and accounting coordination.
• Ensure guest satisfaction and adherence to product quality standards.
• Lead by example and train staff to handle check-in/check-out efficiently.

Job description

FCM Hotels is seeking a Guest Services Manager in New Bern, NC to lead the front desk, reservations, guest services, and accounting functions. The role focuses on delivering outstanding guest experiences and ensuring quality standards across hotel products and services.

The ideal candidate will command in-depth knowledge of property amenities and daily accounting practices, maintaining a neat and professional appearance while listening to guests and responding to inquiries.