Guest Service Manager - Springhill Suites New Bern

FCM Hotels; New Bern (NC); On-site; USD 50,000 - 60,000; Full time

Job summary

FCM Hotels is seeking a Guest Services Manager in New Bern, NC to lead the front desk, reservations, guest services, and accounting functions. The role focuses on delivering outstanding guest experiences and ensuring quality standards across hotel products and services.

The ideal candidate will command in-depth knowledge of property amenities and daily accounting practices, maintaining a neat and professional appearance while listening to guests and responding to inquiries.

Qualifications

• Responsibilities require thorough knowledge of hotel products, services and amenities.
• Strong guest interaction skills: listening, eye contact, professional demeanor.

Responsibilities

• Oversee front desk, reservation office, guest service, and accounting coordination.
• Ensure guest satisfaction and adherence to product quality standards.
• Lead by example and train staff to handle check-in/check-out efficiently.

Job description

The Guest Services Manager is responsible for the success of the front desk, for ensuring guest satisfaction and for making sure that product quality standards are met. This position also directs and coordinates the activities of the front desk, reservation office, guest service department, and accounting department. This position must display an exemplary example for the staff to follow.

The employee must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about daily hotel accounting practices like daily reporting, accounts payable, and accounts receivable. Appearance must be neat and professional at all times. This person should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently.

This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.

About us

FCM Hotels, Inc. is a creative, energetic, and passionate company, dedicated to the highest standard of service and quality in the hospitality industry. Since 1989, FCM Hotels, Inc. has built a reputation in the industry for developing and operating hotels with an emphasis on quality and a focus on long-term financial success. The Company was created on the philosophy and vision should be aligned with its' ownership values and expectations, focusing on financial success through providing excellent customer service and high-quality accommodations. This philosophy created a management culture that has proven very successful.

At FCM, we strive to be the employer of choice. We work to create an environment where each team member can achieve their full potential, and in doing so, directly impact the growth and success of our hotels. The people within our organization represent the values, priorities, philosophies, and ethics of not only themselves, but also the hotel, ownership, and FCM.

www.fcmhotels.net

Job Type: Full-time

Pay: From $50,000.00 per year