Guest Experience Leader — Front Desk & Service Excellence

Cmc-Hotels-1; Cary (NC); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Paid Vacation

Paid Personal Leave

Paid Holidays

Medical insurance through BCBS

Short-Term & Long-Term Disability

401(k) with company match

Paid Training and Development

Monthly Incentive Opportunities

Hotel Room Discounts

Career Growth Opportunities

Job summary

CMC Hotels seeks a Guest Service Manager for SpringHill Suites Raleigh-Cary. You will lead the front desk and guest services teams, ensuring exceptional guest experiences and adherence to brand standards.

As part of the Sr. Management Team, you will drive guest service scores, manage shifts, train staff, and collaborate with all departments to optimize operations and room revenue while maintaining daily communication with corporate and property leadership.

Qualifications

• Two years of front desk supervisory experience or 4+ years in front desk operations.
• Bachelor's degree preferred or equivalent experience.
• Strong customer service and communication skills.
• Knowledge of front desk procedures and hotel operations.

Responsibilities

• Oversee front desk and guest services operations, including staff training, meetings, and shift scheduling.
• Address customer complaints and inquiries in a courteous and professional manner.
• Maintain relationships and communication with all departments across the property.
• Ensure accurate room status information is maintained and communicated to relevant teams.
• Coordinate group information, requirements, and budgets for front office activities.
• Monitor and enforce cash-handling and credit policies.

Skills

Front desk supervision

Customer service

Communication skills

Team leadership

Education

Bachelor's degree preferred

Tools

Fosse operating system

Job description

CMC Hotels seeks a Guest Service Manager for SpringHill Suites Raleigh-Cary. You will lead the front desk and guest services teams, ensuring exceptional guest experiences and adherence to brand standards.

As part of the Sr. Management Team, you will drive guest service scores, manage shifts, train staff, and collaborate with all departments to optimize operations and room revenue while maintaining daily communication with corporate and property leadership.