Assistant Front Office Manager: Elevate Guest Experience

Concord Hospitality Enterprises; Raleigh (NC); Presencial; USD 52.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) match

Tuition assistance

Hotel discounts

Training & development

Career advancement

Descripción de la vacante

Concord Hospitality Enterprises is seeking an Assistant Front Office Manager to support the leadership of our guest services team and ensure guest satisfaction, service excellence, and operational efficiency at the front desk.

The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences. This is a full-time, on-site role located in Raleigh, NC with competitive benefits.

Formación

• Experience supervising front desk or guest services teams.
• Strong knowledge of guest service standards and recovery planning.
• Ability to analyze guest satisfaction data and implement improvements.
• Excellent communication, leadership, and organizational skills.
• Financial acumen and budgeting knowledge.
• Familiarity with HR compliance and safety programs.

Responsabilidades

• Support and train associates to deliver exceptional guest service and resolve concerns proactively.
• Monitor Guest Satisfaction Survey results, create action plans for improvement, and recognize top performers.
• Assist with front office operations, revenue strategies, and inventory management.
• Oversee staff scheduling, hiring, onboarding, and performance management.
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies.
• Assist in developing and managing departmental budgets and financial objectives.
• Partner with the Guest Service Manager to drive service culture and operational excellence.

Conocimientos

Front office management

Leadership

Customer service excellence

Budgeting & accounting

HR compliance

Communication

Descripción del empleo

Concord Hospitality Enterprises is seeking an Assistant Front Office Manager to support the leadership of our guest services team and ensure guest satisfaction, service excellence, and operational efficiency at the front desk.

The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences. This is a full-time, on-site role located in Raleigh, NC with competitive benefits.